In business, as in life, there will always be more to do, more to accomplish, more goals to reach – which is why, according to Marcus Evans, it’s important to focus on the positives.
“What you have yet to accomplish shouldn’t detract from where you are and what you have achieved,” says Marcus. “It’s been a tough year for us because people have left and we’ve parted ways with a couple of clients.
“But we also won three awards, moved offices and increased our headcount - there’s a lot to celebrate and that’s what I like to highlight. There’s a tonne of stuff we’ve done, but it’s just difficult to remember sometimes.”
He applies the same thinking in a wider context too. Having conducted an analysis of Nutbourne’s competitors, Marcus found that the company wasn’t as profitable as its rivals. In isolation that fact could be seen as a negative; and while profit is important, it isn’t the sole measure of an organisation’s quality, as Marcus points out.
“If you take a holistic view of Nutbourne, then the difference in profitability isn’t as big an issue as it could be. We have slightly higher overheads because we’re based in London. But being 20 minutes from the City has allowed us to service clients quickly and effectively, meaning that we’ve grown rapidly.”
That, in turn, has allowed the company to fast track its technicians into senior positions, giving them greater exposure to a wider range of experience and helping to build their knowledge base. It means that the quality of personnel, overall, is higher, which has another significant knock-on effect.
“If you compare us to other companies, similar companies that were founded in 2001, we’re in a similar position to them now, but we were founded 10 years after them. We’ve grown incredibly quickly and are bigger than all of our competitors were at this stage in their life cycle.
“It’d be very easy to focus on our profitability and to worry about that. But from a 360 view, we are a very strong and robust organisation that is growing far quicker than its competitors.
“It’s why I always focus on the positives - it really does highlight how well you are doing.”